Refund policy

Last updated 18 October 2026

We want you to be happy with what you ordered. Our range is made, printed and packed to order by specialist partners, so the right way to resolve a problem depends on which item you bought. Please read the section that matches your order.

1. How to start a claim

You have 30 days from the day your order is delivered to raise a return, replacement or refund claim.

Every claim starts the same way. Email hello@elevategoldenratiosounds.com with:

your order number,
a short description of the problem, and
clear photos of the item and, where relevant, the shipping box and packing slip.

Please do not send anything back before we reply. We will send you written instructions, including a return address if one applies, within 2 business days. Items sent back without written authorisation cannot be traced to your order and cannot be refunded or replaced.

2. Damaged, defective, misprinted or incorrect items

If your order arrives damaged, defective, misprinted, or is not what you ordered, we will replace it free of charge or refund you in full. The choice is yours.

We cover every cost, including shipping on the replacement.
You do not need to send the item back. Clear photos are all we need.
Tell us within 30 days of delivery.

This applies to everything we sell: apparel, drinkware and homeware, coffee, tea and supplements.

3. Change of mind and sizing

Because our products are made and packed to order, change-of-mind returns depend on the type of product.

Apparel

Most of our printed garments can be returned or exchanged for a different size within 30 days of delivery, at our discretion, provided the item is unworn, unwashed and still has its tags attached. The customer pays return shipping. A small part of our apparel range is cut and sewn to order by a different partner and cannot be returned for change of mind. Email us with your order number and we will confirm which applies to your item before you post anything.

Once we have authorised your return in writing, send it to:

Elevate Golden Ratio Sounds Returns
217 Wrangler Drive
Coppell, TX 75019
United States

This address accepts authorised product returns only. Please contact us at hello@elevategoldenratiosounds.com first. Parcels sent without written authorisation cannot be matched to an order, and no legal, business or general correspondence should be sent to this address.

Drinkware, teaware and homeware

These pieces are produced to order and are not returnable for change of mind. Where we reasonably can, we will offer a partial refund or store credit as a goodwill gesture. Anything damaged, defective or incorrect is still fully covered by Section 2.

Coffee, tea and supplements

For food safety reasons, all consumable products are final sale and cannot be returned or exchanged once they have shipped. This is standard for food and supplement products and is required by the facilities that pack them. Returned consumables are destroyed rather than resold, so there is nothing to be gained by sending them back. Damaged, defective or incorrect consumables are still fully covered by Section 2, and you will not need to return them.

4. Undeliverable parcels, wrong addresses and unclaimed orders

Please check your shipping address carefully at checkout.

If a parcel comes back to the fulfilment centre because the address was wrong or incomplete, we will reship it once the reshipment cost is paid.
The same applies to parcels left unclaimed at a carrier depot or customs office and returned to sender.
Some items carry a 10% restocking fee when they are returned to the warehouse because of an address problem. We will always tell you the amount before anything is charged.
If you would rather have a refund than a reshipment, we will refund the item price less any restocking fee. Original shipping is not refunded.

5. Where we ship

We ship within the United States only, and we cannot deliver to PO boxes or APO and FPO addresses. If an order is placed for an address we cannot reach, we will contact you and refund it in full. Full delivery details are in our Shipping policy.

6. Cancellations

We can cancel an order only before it enters production or picking. Because our items are made and packed to order, that window is sometimes only a few hours. Email hello@elevategoldenratiosounds.com as soon as you can and we will cancel if the order has not yet been released to our fulfilment partner. If it has, Sections 1 to 3 apply instead.

7. Refunds

Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to show the money on your statement. We will email you when the refund has been sent.