Shipping policy

Last updated 18 October 2026

We ship across the United States, and internationally to 27 countries. Part of our range is available within the United States only — see International orders below. We do not ship to PO boxes, APO or FPO addresses.

Rates

United States. Shipping is free on every order, with no minimum spend. It appears as Free Shipping at checkout. Express shipping is available at $15.00 if you need an order sooner. You are never charged more than one shipping rate, even when your order is made by several of our producers and arrives in separate parcels.

International. Shipping is free to all 27 countries listed below, with no minimum spend, and appears as Free Shipping at checkout.

International orders

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom.

Apparel, drinkware, teaware and homeware ship to every country listed above. Coffee, tea and supplements are available within the United States only. Our roasters and supplement producers cannot guarantee delivery of consumables outside the US, and food and supplement imports are subject to rules that differ in every country. If you have coffee, tea or a supplement in your basket and enter an international address, checkout will tell you that no shipping is available to that address.

Prices at checkout do not include import duties, taxes or customs charges. These are set by the destination country and are payable by you, usually to the carrier before delivery. If a parcel is refused at customs we are not able to refund it.

Processing and delivery

Everything is made, printed or packed to order. Allow 1 to 3 business days for processing. Within the US, add 3 to 5 business days for Free Shipping or 1 to 2 business days for Express. International parcels typically take 7 to 21 business days after processing, depending on the destination and on customs. Printed apparel can take a little longer at the processing stage. Business days do not include weekends or public holidays.

Multiple parcels

Our range is made by several specialist producers. An order containing different product types may arrive in more than one parcel, on different days, at no extra cost to you. Each parcel is tracked separately.

Tracking

You will receive a tracking link by email as soon as each parcel is dispatched. Tracking can take up to 24 hours to begin updating. If you have not received tracking within 5 business days of ordering, please email us.

Delays

Carrier delays, severe weather, customs inspections and peak periods can add time in transit. We will tell you what we know if a parcel is running late.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to the fulfilment centre because the address was wrong or incomplete, we can reship it once the reshipment cost is paid, and some items carry a 10% restocking fee. Full details are in our Return and refund policy.

Lost or damaged in transit

If your parcel arrives damaged, or tracking shows it delivered and you cannot find it, email hello@elevategoldenratiosounds.com within 30 days of the delivery date with your order number and photos and we will put it right. You will not need to send anything back.